01Information you provide
Depending on the form or service you use, we may receive your name, email address, phone number, city, study destination, course or test interests, academic background, and the details you choose to include in an enquiry. Please do not send sensitive documents or financial details through a general website form unless we specifically request them through an appropriate channel.
02Information collected during website use
Our first-party activity log may record the pages you visit, links or buttons you select, timestamps, and whether you start or submit a form. For selected forms, it may also record contact details and specific enquiry fields such as city, destination, course, intake, or program level. It does not record passwords, uploaded files, or long free-text answers. A recorded form submission indicates an attempt to submit, not that it was accepted.
The activity log also receives your IP address, an approximate country, a broad device category, and a randomly generated browser visitor ID. The ID is stored in browser storage and helps recognize the same browser for up to 15 days. Activity records are configured to expire from our database after 15 days; deletion may occur shortly after expiry. See our Cookie Policy for browser storage and optional tracking technologies.
03How we use information
- Respond to enquiries and provide counselling or requested student support.
- Understand the services and destinations visitors are interested in.
- Operate, protect, maintain, and improve our website and services.
- Measure website use and, after cookie acceptance, use analytics or advertising technologies.
- Meet applicable legal obligations and address security or misuse concerns.
04When information may be shared
We may share information relevant to a service you request with universities, education partners, or service providers involved in delivering that service. We may also disclose information when required by law, to respond to lawful requests, or to protect people, our users, and our rights. We do not sell personal information as a standalone product.
05Retention and security
We keep information for as long as reasonably needed for the purpose for which it was collected, including to respond to enquiries, provide services, maintain records, and meet legal requirements. Retention periods vary by record type. We use reasonable safeguards designed to reduce the risk of unauthorized access, loss, or misuse; no internet transmission or storage system can be guaranteed completely secure.
06Your choices and requests
You may contact us to request access to, correction of, or deletion of personal information that we hold, subject to applicable law and our ability to verify the request. You can control browser cookies and clear stored site data through your browser settings. If you have accepted optional cookies, clearing the consent record and related site data will stop this site from treating your browser as having accepted until you make a new choice; third-party technologies may also require separate browser controls.
07Children and policy updates
Our website is intended for students and families seeking education guidance and is not designed to collect information directly from children without appropriate adult involvement. We may revise this policy as our services or practices change. The latest version and its updated date will appear on this page.